Refund policy

Effective Date: 03-July-2026

At HerbCare, we are committed to providing premium herbal wellness products and a great customer experience. If you have any concerns about your order, we're here to help.

1. 14-Day Return Policy

At HerbCare, we want you to shop with confidence.

If you change your mind, you may return your order within 14 days of delivery, provided that:

  • The product is unopened and unused.
  • The original safety seal is intact.
  • The product is returned in its original packaging.
  • The item is in resalable condition.

Once the returned product is received and inspected, we will process your refund or exchange, if approved.

2. Returns

Due to the nature of our herbal wellness products and for hygiene and safety reasons, opened or used products cannot be returned or exchanged.

We only accept returns if:

  • You received the wrong product.
  • The product was damaged during delivery.
  • The product arrived with broken or tampered packaging.

If any of the above applies, please contact us within 48 hours of receiving your order.

3. Refunds

Once we review your request and verify the issue, we will offer one of the following solutions:

  • A replacement product, or
  • A full refund (where applicable).

Refunds, if approved, will be processed through the appropriate payment method within a reasonable time.

4. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or refunds for:

  • Products that have been opened or used.
  • Products with a broken or removed safety seal.
  • Products damaged due to improper storage, misuse, or negligence.
  • Products returned after the 14-day return period.
  • Personal preference regarding taste, texture, or aroma after opening the product.

5. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours with:

  • Your order number
  • Clear photos of the product
  • Photos of the package (if damaged)

Our support team will review your request as quickly as possible.

5. Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled.

6. Contact Us

If you have any questions regarding returns or refunds, please contact our support team.

Email: helloherbcare@gmail.com

WhatsApp: +92 326 3888009

We're always happy to assist you.